What we do with your information
At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website (www.domesticandgeneral.com).
Using your information
Domestic & General Insurance Europe AG (“we”) is the "data controller" of your information. We process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details). We’ll use your information: (i) as necessary to fulfil our contract with you (including to recover any amounts owing); (ii) for our legitimate interests in: undertaking marketing (about our products and services and those of our third party partners) by post, telephone, email and/or other electronic messaging services; market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics and profiling for marketing purposes; detecting and preventing crime, including fraud; and (iii) where required to do so by law. We may also ask for your consent to some uses of your information.
Sharing your information
International transfers of your information
We may transfer your information to countries outside the European Economic Area (including the US and, if it has left the European Economic Area without being recognised by the European Union as having an appropriate data protection regime, the UK) which may not have data protection laws which provide the same level of protection as provided in the ROI. Where this occurs we use the European Commission approved ‘Model Clauses’ as an appropriate safeguard to ensure that such information is adequately secured and protected.
Keeping your information
We keep your Personal Information for six years after you terminate your policy so that we can deal with any claims. Your goods information we keep for a bit longer, normally 10 years (the average life of an appliance) for health and safety. We also keep your information to send you marketing that you might be interested in, unless we receive a request from you to opt-out of marketing.
Rights to your information
By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:
i. for a copy of the Personal Information we hold about you
ii. for a copy of the Personal Information you provided to us to be sent to you or a third party in a commonly used, machine readable format
iii. to update or correct your Personal Information to keep it accurate
iv. to delete your Personal Information from our records if it is no longer needed for the original purpose; and
v. to restrict the processing of your Personal Information in certain circumstances
vi. And you may also:
vii. object to us processing your Personal Information – in which case we will either agree to stop processing or explain why we’re unable to; and
viii. Where we rely on your consent, withdraw that consent at any time.
Please note that the above rights are not absolute and certain exemptions apply to them.
You can also make a complaint to the Data Protection Commissioner (www.dataprotection.ie) if you feel your Personal Information has been mishandled.
We, along with other members of our Group and Whirlpool Ireland Appliances Limited may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by post, telephone, email and/or other electronic messaging services. To change your marketing preference, let us know by emailing email@example.com or by writing to us using the contact details provided below. For Whirlpool Ireland Appliances Limited marketing you’ll need to contact them directly using their contact details that you’ll normally find in their privacy notice.
If you need to contact us about your information or your information rights, or to see a copy of our Model Clauses, please write to: Freepost Plus RTKS-CLRA-GRYE, Data Protection Officer, Domestic & General, Leicester House, 17 Leicester Street, Bedworth CV12 8JP, United Kingdom or firstname.lastname@example.org and we’ll be happy to help you.
What are Cookies?
Cookies are small text files that are sent to your device when you visit a website. They stay on your device and are sent back to the website they came from whenever you visit it again. Cookies collect data about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies, which are cookies from a different domain than that of the website you’re visiting. These can help us improve our advertising and marketing.
Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. For example, when you add an item to your basket and go to another page on the Website, cookies enable the item to remain in your shopping basket.
The Cookies we use
The 'Help' menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
For PCs: click on 'Help' at the top of your browser window and select the 'About' option.
For Macs: with the browser window open, click on the Apple menu and select the 'About' option.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to remove cookies on a wide variety of browsers.
However, if cookies are not enabled on your computer, it will mean your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.
Third Party Websites
We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorized access.